Privacy Policy
Trend AI (hereinafter referred to as "we," "us," or the "Platform") understands the importance of your personal information, and we are committed to protecting the confidentiality of the information you provide. We do not sell your personal information to third parties. We share your personal information with third parties only when necessary to provide you with the services and data you have requested (as further explained in this Privacy Policy).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("Trend AI" or the "App") and related services.
Please note: This policy does not apply to:
i. Third-party services or websites you may access through our Platform (e.g., logging in via Google/Apple accounts);
ii. Information collected by any other independent third parties, including our advertising partners.
Please read this policy carefully. By using the App, you agree to our collection and use of your information in accordance with this policy.
1. About Us
1.1 Dianshi Technology (hereinafter referred to as "Dianshi") is the data controller responsible for managing your personal information and is the sole owner of all information collected on the Trend AI website (the "Website"), mobile and desktop applications, services (each a "Service"), and all information collected thereon. Dianshi collects information from users through various means (as further explained in this Privacy Policy).
1.2 This Privacy Policy applies when you visit the Website, create an account, or use our applications or services, and it covers the personal information we collect from you ("you" or "your" as applicable). It details what personal information we collect, why we collect it, its purposes, the legal basis for processing your personal information, how it is stored, and our information-sharing practices.
1.3 As used in this Privacy Policy, "personal information" means any data that relates to you and can be used to identify you.
1.4 By using our Services or providing your personal information, you agree to the terms of this Privacy Policy; therefore, please review it carefully. If at any time you do not agree with this Privacy Policy, you should stop using our Services, delete your user account, and uninstall the application immediately.
2. Updates
2.1 We reserve the right to modify this Privacy Policy at our sole discretion by posting a new version on our Website. You should periodically review our Website to ensure you are satisfied with any changes. If we make material changes to this policy, we will notify you before such changes take effect via the App, by email, or through a prominent notice on our Website. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.
2.2 The latest version of this Privacy Policy was updated on [Month Day, Year].
3. Collection of Personal Information
3.1 User Accounts
If you choose to create an account, you will need to provide us with certain personal information so that we can provide you with additional services that benefit users. You may also choose to provide us with more information about yourself, as described below.
During the registration process, you will need to provide us with one of the following:
Your username and email address;
If registering via email, you will need to set a login password.
If you choose to register or log in using an account from a third-party service (such as Facebook, X, Google, or Apple), we will collect the account information provided by that service provider.
In some cases, you may need to provide and verify your phone number. You may also add additional information about yourself in your profile settings; however, this is optional.
If you register as a "Paid User," our third-party payment processors will also process information regarding your payment card, bank account information, or payment account information, which is necessary for us to record and process your account registration. For more details, please refer to the "Payment Information" subsection under the "Sharing of Personal Information" section below.
3.2 Contact Information
We also process any personal information you choose to provide when you contact us by phone, email, or otherwise access and interact with the Website or any other services we operate.
3.3 Service Information
When you use our Services, you may provide us with your audio recordings ("Audio Recordings"), as well as any text or images you upload or provide to us during your use of the Services.
If you provide Audio Recordings, they may contain personal information of third parties. Before doing so, please ensure you have obtained the necessary permissions from your family members, colleagues, friends, or other third parties before sharing their personal information or introducing them to us.
3.4 Questions and Input Content: Stock codes you enter, questions you ask, your list of selected stocks, and your feedback on AI responses within the App.
3.5 Problem Feedback: Feedback text, images, and contact information you submit within the App.
3.6 Application Permissions
Our application requires certain permissions to function properly, including:
Camera: Allows you to take photos for profile pictures or upload content. We access your camera only with your explicit permission.
External Storage: Used to save downloaded content or access files. We access external storage only with your explicit permission. This is necessary for saving and retrieving files such as images, documents, or other content you choose to upload or download within the App.
Network State and Wi-Fi State: Used to check your device's network connectivity and Wi-Fi status. This helps us ensure the App runs smoothly by confirming an active internet connection for features such as data synchronization or content loading.
Payment: Used to process in-app purchases or subscriptions. When you opt for paid services, this permission allows our third-party payment processors to securely handle transactions.
Internet: Enables the App to connect to the internet. This is essential for accessing online features, synchronizing your data, and providing real-time updates or content.
Notifications: Sends you push notifications about App updates, new features, or social interactions. You can manage notification preferences in your device settings or within the App.
Device State: Used to access basic device information, such as device status, to optimize App performance and ensure compatibility. We do not use this permission to access your phone number or call logs.
Wake Lock: Used to prevent the device from sleeping during specific tasks, such as playing Audio Recordings or ensuring background processes are not interrupted. This ensures a seamless experience when using certain features.
Google Services: Used for integration with Google services, such as analytics or push notifications, to improve App functionality and user experience. This permission allows us to communicate with Google's servers for these purposes.
We only request permissions necessary for the App's functionality and do not use them for any other purposes. You may manage these permissions at any time through your device settings. If you refuse certain permissions, some features of the App may not work as expected.
3.7 Cookies and Other Technologies
We use browser cookies (small text files placed on your device) to manage our Website, collect and analyze statistical information, ensure security, combat spam, and for advertising purposes. Cookies enable us to provide you with an enhanced user experience when you browse our Website and help improve its functionality. You can manage your cookie preferences through your browser settings. For more detailed information regarding our use of cookies, please refer to our Cookie Policy.
We also use web beacons (tiny graphics with unique identifiers) for analytical and advertising purposes, and to further develop, test, and improve our Services, as described in our Cookie Policy.
3.8 Log Files
Similar to most online platforms, we use web server log files. These logs record information including Internet Protocol (IP) addresses (for more details, see the "Device Information" section), browser type, Internet service provider, referring/exit pages, platform type, and timestamps. We use these log files to administer our Website, collect aggregated traffic data for site planning, and ensure compliance with our Terms of Service. Importantly, IP addresses are not linked to personally identifiable information in these log files.
3.9 Device Information
We collect data about the device you use to interact with our Services, including your device's IP address (which also tells us the country you are connecting from), device type, operating system, and application and browser versions. This information is collected to prevent spam and abuse of our Services. In some jurisdictions, IP addresses may be considered personal data and will be treated in accordance with this Privacy Policy.
3.10 Analytics
When you use our Website, mobile and desktop applications, or widgets we provide to other websites, we automatically collect analytics information. This may include general device details, device identifiers (such as the Google Advertising ID for Android devices or the Advertising Identifier (IDFA) for iOS devices), network information, and interactions with the Website and App. We collect data on a pseudonymous basis, and this analytics information does not contain any personally identifiable information from your profile. We use this data to analyze and enhance the functionality of our Services and applications, and to further develop and test our Services. For this purpose, we may use both internal analytics and third-party service providers, which collect data such as how frequently users visit the Services and which pages they access. We do not combine this data with personally identifiable information. For more information regarding our use of third-party service providers, please refer to the "Analytics Providers" section below.
3.11 Data from Third Parties
When you log into your account using credentials from internet services (such as Facebook, X, Google, LinkedIn, Apple, etc.), these services send us your username and the email address associated with the credentials you used. We may also collect information from other third-party sources, such as marketing agencies, authentication services, and analytics providers, which may include your name, contact details, and employer information, where permitted by applicable law. We do not control how third parties provide or process your personal information and assume no responsibility for such actions.
4. Use of Personal Information
4.1 We use personal information in various ways that are necessary for providing the Services you intend to use, fulfilling certain legitimate interests, and complying with applicable laws, as described below.
4.2 We generally do not rely on your consent to process your personal information if another legal basis exists. Where we do rely on your consent, we will clearly inform you at that time.
5. Profiles
5.1 Each user's profile contains information describing their viewing preferences. User settings (such as language, theme color, etc.) are used solely to customize your experience when using our Website, applications, or user account. We do not share private profile settings with any third parties.
5.2 Please note that when you create an account, other users or visitors may have access to your public profile and view any information you have made publicly available.
5.3 Operations Related to User Accounts and Profiles
We use your contact information, such as your username, email address, or phone number, for the following purposes:
Verifying your user account, ensuring its security and the security of our Services, and preventing spam, fraud, and abuse;
Confirming, verifying, and managing your user account;
Sending a welcome activation email to all new users to verify their email address;
(For paid users) Providing you with subscription services and contacting you regarding your use of such services. This is necessary for fulfilling your requests;
Paid users will also receive notification emails from our payment processors regarding billing issues for their automatic subscription renewals. Users cannot opt out of these messages, but they may cancel their accounts.
6. Provision of Services to You
6.1 We use your Audio Recordings, usage information, and platform information to provide you with the Services.
6.2 We use information we automatically collect or generate about your use of the Services, as well as non-personal information about your device, such as device manufacturer, model, operating system, and available storage space, to analyze usage of the Services and improve our Services.
7. Account Deletion
7.1 You may choose to stop using our Website and/or App and request deletion of your account in the "Account Management" section. Upon deletion, your account will be permanently removed and cannot be recovered. Deleting your account does not automatically cancel subscriptions; please cancel any active subscriptions before deleting your account.
7.2 Please note that if you request deletion of your account, we will delete the subsequent personal information you have provided to us. Certain data, such as published content, content submitted as feedback to the Platform, and messages sent to other users, will be retained as they are already integrated into our systems, and we must store such data to maintain the integrity of the Platform.
7.3 For legitimate business processes and compliance with legal obligations, including tax, audit, and security requirements, we must retain certain data for longer periods. Such data includes, but is not limited to, transaction logs, financial records, addresses, and employment details. The retention period for each type of data will comply with specific legal requirements, up to a maximum of 10 years.
7.4 Please note that even after your account is deleted, search engines and third parties may still retain copies of your public information. Additionally, published content, content submitted as feedback to the Platform, etc., will remain on the Website, and messages sent to other users cannot be deleted.
8. Marketing
We may send you marketing emails about products or services similar to those you have subscribed to, including events and other promotional information we believe may interest you, unless you have indicated to us that you do not wish to receive such communications. We will send you other promotional information by email only with your consent, which is given when you provide us with your personal information. Users may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in the email (for more information on your rights, please refer to the "Your Rights" section below).
9. App Notifications
When you add stocks, funds, or other products to your watchlist, we may notify you via in-App messages about price changes and investment signals for the products you follow.
10. Service-Related Announcements
Service-related announcements may need to be sent occasionally. For example, if our Services experience prolonged downtime or a major feature upgrade is released, we may send email messages to all users.
11. Customer Service
When you open a support ticket, we use your contact information, as well as information about your device, server logs, problem descriptions, and any other supporting materials (videos, screenshots, etc.) to help resolve the issue.
12. Legitimate Interests
12.1 We process your personal information when necessary to fulfill specific legitimate business interests, including but not limited to:
Responding to your inquiries, comments, or concerns;
Managing our Services to understand how visitors interact with our Website and applications, ensuring optimal presentation for you and your device;
Enhancing and improving our mobile applications;
Sharing personal information among our affiliates for administrative purposes, subscription services, and sales and marketing activities, unless your consent is required;
Sending you information about products or services similar to those you have subscribed to, unless you have opted out or indicated that you do not wish to receive such communications. Our legitimate interest lies in ensuring our marketing is relevant to you, tailoring our communications to your interests;
Anonymizing, pseudonymizing, aggregating, and de-identifying data for our internal business purposes, including sharing with partners, affiliates, agents, and third parties for commercial, statistical, and market research purposes, such as analyzing group patterns and conducting demographic, interest, and behavioral research;
Internal business and technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and maintaining the security of our Website, networks, and information systems;
Complying with legal obligations, responding to competent authorities, enforcing our Terms of Service, protecting the operations of us or our affiliates, safeguarding the rights, safety, property of us, our affiliates, you, or others, enforcing or defending legal rights, or preventing harm.
12.2 "Legitimate interests" refers to the interests of Dianshi and our affiliates in managing our business. When processing personal information for our legitimate interests, we balance the potential impact on you and your data protection rights. Our interests do not automatically override yours. We will avoid using personal information where the impact on individuals would be disproportionate to the benefits of the processing. You have the right to object at any time to processing based on our legitimate interests, particularly when it involves your specific situation (for more information on your rights, please refer to the "Your Rights" section below).
13. Your Rights
13.1 As a user of our Services, you have certain rights regarding your personal information:
Right to Deletion: You have the right to request the deletion of your personal information that we have collected. To exercise this right, please contact us at service@trendtradeai.com or use the account deletion option in your profile settings.
Right of Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information upon request. Please contact us at service@trendtradeai.com to make this request.
Right to Rectification: If you believe any personal information we hold is incorrect or incomplete, you have the right to request correction. You may update your profile information directly or contact us at service@trendtradeai.com.
Right to Know About Personal Information Collected, Disclosed, or Sold: You have the right to know whether your personal information has been sold to third parties. As stated in this policy, we do not sell your personal information. Therefore, no reporting of data sales is necessary. You also have the right to know the categories of personal information we have collected and disclosed about you.
Right to Know About Data Sharing: You have the right to know whether your personal information has been shared with third parties. Details of our sharing practices are outlined in the "Sharing of Personal Information" section below.
Right to Opt-Out of Data Sales: You have the right to opt out of the sale of your personal information. Since we do not sell your personal information, the data sale opt-out option does not apply. However, for instructions on opting out of targeted advertising, please refer to the "Opting Out of Data Sales or Targeted Advertising" subsection below.
Right to Object: You have the right to object to the processing of your personal information, particularly for marketing purposes or when processing is based on our legitimate interests.
Right to Data Portability: You have the right to request that your personal information be transferred to another service in a structured, commonly used, and machine-readable format, where technically feasible.
Right to Withdraw Consent: If we are processing your information based on your consent, you may withdraw your consent at any time by contacting us at service@trendtradeai.com. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. You may contact your local data protection authority for assistance.
13.2 Additional Rights for Specific Regions
California Residents (CCPA): Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is being collected, request deletion, and opt out of the sale of your personal information. We comply with these rights as outlined in this policy. We do not discriminate against you for exercising your CCPA rights. In the past 12 months, we have collected personal information as described in the "Collection of Personal Information" section and shared it as described in the "Sharing of Personal Information" section.
Virginia Residents (VCDPA): Under the Virginia Consumer Data Protection Act (VCDPA), you have the right to access, correct, delete, and opt out of the processing of your personal information for targeted advertising or sale purposes. We ensure you can exercise these rights as described.
Nevada Residents: We do not sell your personal information for monetary consideration as defined by Nevada law. However, you have the right to submit a request to opt out of any potential future sales by contacting us at service@trendtradeai.com.
European Economic Area (EEA) and UK Residents: If you are a resident of the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including the right to restrict processing and request further information about international data transfers. We process your information based on the following legal grounds: (a) performance of our contractual obligations to you (e.g., providing the Services); (b) compliance with legal obligations (e.g., anti-money laundering requirements); (c) fulfillment of our legitimate interests (e.g., improving our Services); or (d) obtaining your consent where required. You can exercise your rights by contacting us at service@trendtradeai.com.
14. Opting Out of Data Sales or Targeted Advertising
14.1 Since we do not sell your personal information, there is no need to opt out of data sales. However, if you wish to opt out of targeted advertising based on your usage data, you may submit your request by contacting our support team at service@trendtradeai.com.
14.2 We will process your request promptly and ensure that your information is not used for targeted advertising. Please note that opting out of targeted advertising does not mean you will stop seeing ads; they will simply no longer be personalized based on your information.
15. "Do Not Track" Signals
We currently do not respond to "Do Not Track" signals from web browsers because there is no universally accepted standard for interpreting these signals. However, you may manage your privacy preferences through your browser settings or opt out of targeted advertising as described above.
16. Data Sharing for Refund Disputes
By subscribing to the Service, you agree that, in the event of a refund dispute, your usage data may be shared with the App Store or Google Play. This data may include details related to your use of the subscription, such as the frequency and nature of your interactions with the application, to assist in resolving any dispute effectively and fairly. Such sharing will only take place when necessary to facilitate the dispute resolution process and will be handled in accordance with applicable privacy laws and regulations. You acknowledge that this data sharing is intended to support a transparent and effective resolution and may be used by the respective app store solely for that purpose.
17. Sharing of Personal Information
We share your personal information with third parties under the following circumstances, but we emphasize that none of these circumstances constitute a sale of your personal information. We do not receive monetary or other valuable consideration in exchange for your information:
Service Providers: Dianshi engages third-party service providers for operational support, such as payment processing, IT services, analytics, digital advertising, and marketing solutions. These parties may access, process, or store your personal information to perform services on our behalf, but they are contractually permitted to use your information only for the purposes specified by us and in accordance with this policy.
Payment Information: Paid users must provide payment details for billing purposes, which are processed by our third-party payment processors. We do not access your payment card information during the transaction. Contact information is used to communicate with you if issues arise with order processing.
AI Large Language Models: When you use AI features, the questions you ask are shared with the AI large language model. The AI model will collect each question you ask and the responses provided to those questions.
Dianshi Affiliates: Our affiliates may access and process your information to provide the requested services, offer products, and for the purposes outlined in this policy.
Data Analytics Providers: We use third-party analytics for our Services and applications to monitor usage and improve functionality, such as Google Analytics and Alibaba Mobile Analysis Service. Analytics providers may collect information regarding your page visits.
Administrative and Legal Reasons: We may disclose your information if we reasonably believe it is necessary to comply with laws, regulations, legal processes, or governmental requests; protect the personal safety of any person; address fraud, security, or technical issues; or protect the rights, property of us, our users, or our affiliates.
Business Transfers: In the event of a merger, acquisition, bankruptcy, reorganization, or asset sale, your information may be transferred as part of that transaction. This policy will apply to your information transferred to the new entity.
18. International Data Transfers
18.1 We may transfer your personal information to countries outside of your own, including to Singapore, where our servers are located. The data protection laws in these countries may differ from those in your country. By using our Services, you agree to the transfer, storage, and processing of your personal information in these countries.
18.2 For users in the EEA, UK, or Switzerland, we ensure that any international data transfers comply with applicable data protection laws. We implement safeguards such as:
Transferring data to countries that the European Commission has deemed to provide an adequate level of data protection;
Using standard contractual clauses approved by the European Commission to ensure an adequate level of protection.
18.3 You may request a copy of these safeguards by contacting us at service@trendtradeai.com.
19. Security of Personal Information
19.1 We implement technical and organizational measures to protect your information and require that third parties we work with take the same measures. We use encryption and other safeguards to protect your information during transmission and storage. We also take measures to protect our Services, systems, and offline data, including limiting access to personal information to employees who need it to perform their duties. However, no method is 100% secure, and therefore we cannot guarantee absolute security.
19.2 In the event of a personal data breach involving your personal information, we have a data breach management plan to contain the breach, prevent further harm, and notify you promptly via push notification, email, or public statement as required by applicable law.
19.3 We strongly recommend that you use a strong and unique password for your account and avoid sharing it with others. If you believe the security of your account has been compromised, please contact us immediately at service@trendtradeai.com.
20. Retention of Personal Information
We retain your personal information for as long as necessary to provide the Services, achieve the purposes outlined in this policy, and comply with legal and regulatory obligations (such as tax laws and anti-money laundering requirements). The retention period varies depending on the type of information and the purpose of collection, but we will destroy obsolete or unused information at the earliest reasonable time, typically within 10 years, unless a longer period is required by law.
21. Third-Party Websites
21.1 We may, at our discretion, add links to other websites from our Website. These websites may be operated by third parties with independent and separate privacy policies. Therefore, we assume no responsibility for the content, activities, or privacy policies of these linked websites. We recommend that you read the privacy policy of each website you visit.
21.2 Our Website may contain links to other websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of other websites or services. We encourage you to be vigilant when leaving our Website and to read the privacy statements of each website and service that collects personal information. This Privacy Policy applies only to information collected by our Website.
22. Children's Privacy
Our Services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us at service@trendtradeai.com.
23. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us. Our Data Protection Officer (DPO) is responsible for overseeing data protection matters. You may contact the DPO via:
Email: service@trendtradeai.com
We will respond to your inquiry within 15 business days.